Technical Expert Technical Expert
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Job ID: 1354871299
Date Updated:Aug 03, 2021
Recruiter: Shenzhen Zhiqu Technology Limited
  • Work City : Shenzhen
  • Salary Range : 10000 - 18000 CNY /Month
  • Work Experience :No Experience
  • Job Type :Full Time
We are committed to providing users with easy-to-use smart home products. However, it is still not easy to install and set up a smart home system properly. If you are interested in smart home technology and have the ability to help people take better use of it, then join us. And you'll get great satisfaction from supporting people to get a enjoyable life with smart home everyday.

Responsibilities
1. Study product and write tutorials then post in the official forum.
2. Help customers troubleshoot issues they encounter while using our product and provide actionable tips to resolve the problem.
3. Refer to difficult cases to the development team.
4. Gather feedback on usability from customers and help Mixtile to maintain positive relationships with customers.
5. Work with the R&D team to find out the best working third-party products.
6. Generate contents of company products and solutions for marketing and sales usage，such as user manuals, brochures, website copies, API document, blog articles, and product videos, to help company conduct marketing activities;
7. Generate blogs regularly and post them on the website；

Qualifications and Skills
1. Logical thinker, good analytical and problem-solving skills.
2. Excellent written and verbal communication skills in English.
3. Ability to thrive on change as products evolve.
4. Good interpersonal and customer care skills are a plus.
5. SEO- oriented content writer preferred；

Job highlights
Work visa Flexible working hours Paid annual leave Medical & accidental insurance
Language
• English, Native • Chinese, Conversational
  • About us
    Focalcrest is a technology company specializing in IoT industry with major brand of Mixtile. Mixtile aims to help users build connected and secure smart homes easily, providing easy-to-use and reliable home automation products. For more information, please visit mixtile.com, thanks.
  • Address: Haisong Building Tower B Suite 1101, Tairan 9th Road, Futian District, Shenzhen 518040 View in map
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