Technical Support Engineer Technical Support Engineer
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Job ID: 1354847412
Date Updated:May 06, 2021
Recruiter: YalaTech Co., Ltd
  • Work City : Guangzhou
  • Salary Range : 12000 - 20000 CNY /Month
  • Work Experience :≥2 year(s)
  • Job Type :Full Time
The job is to handle pre-sales and after-sales service that related to technical issues.
The job responsibility includes the below:
1. Communicate with customers through IM, video messaging(video conferences), telephone, emails to answer questions from potential customers and customers who purchased from us, help to solve problems for customers outside China;
2. Understand customer needs, and assistant sales to make the technical content of the bid document, help to achieve monthly sales target.
3. Make the technical documentations like user manual and API document;
4. Make the training videos to tell people how to use our system;
5. Improve the sales kit from a technical point of view;
6. Other related work asigned from supervisor, if any.

Job requirements:
1. From English speaking countries, already lived in China, have work experience in China.
2.College degree or above, IT-related majors, such as computer network administration, information systems management, web technology,information technology, information science.
3. Age from 25 to 30.
4. Fluent in English listening, speaking and writing.
5. At least one year IT-related work experience.
6.Outgoing, good at communication, strong initiative and sense of responsibility, hard-working.

Working hours:
7 hours per day, from 9 AM to 5:30 PM - lunch break from 12 PM to 1:30 PM.
5 or 6 working days per week - alternate

Work location:
Near Huang Bian Metro Station, Guangzhou, China.

A competitive remuneration package will be offered to successful candidate.
The package includes salary, performance bonus, medical insurance, meal allowance, and social security insurance.

The total monthly income is around RMB 12,000 to 20,000 depending on your work performance.

Job highlights
Work visa Medical & accidental insurance
Skills
email writing, video production
Language
• English, Native
  • About us
    YalaTech belongs to Yala Group which was founded in 2007. We are an IOT technology company focus in retail industry, providing retail solutions to our clients in China and abroad.


    We have an expert team of IoT, integrated circuits, AI algorithm, Wireless Communication, Electronic Display, PCBA development etc, more than 200 patents had been approved in the past 13 years. Our company is the only Electronic Shelf Lable manufacturer with our own in-house design chipset.


    In China market, we provide solutions include Cloud-based Store Management Platform, Facial Recognition system, Electronic Shelf Lables, Digital Signage, Thermal Imaging Temperature Measurement Device to our clients.

    We have served more than 100 brands and 30,000 retail stores in China and abroad, our solutions are widely used in government departments, metro stations, telecom business halls, corporations, shopping malls, grocery stores, fresh stores, bakeries, convenient stores, pharmacy etc.

    Based on our in-house design and manufacturing capacity, we have always been committed to providing the most easy-to-use and cost-effective solutions to our clients.
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