Korean Customer Service Manager Korean Customer Service Manager
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Job ID: 1354572614
Date Updated:Sep 27, 2017
Recruiter: Ctrip.com
  • Work City : Shanghai
  • Salary Range : 20000 - 25000 CNY /Month
  • Work Experience :≥3 year(s)
  • Job Type :Full Time
Responsibilities
- Manage and train the customer services supervisors and executives
- To supervise and lead the customer monitoring operator on customer approach and effectively handling critical events incident.
- Collaborate closely with different team to secure the transfer to Customer Service
- Internal communicate with different departments, and handle the complaints.
- Contact the clients to understand their needs or inquiry of company’s services and work with different teams to meet the needs of the clients.
- Provide support to coordination and administrative teams in establishing clear internal process and procedures.
- Improve the efficiency of process
- Follow the internal quality system
- Prepare weekly forecast of the volume and inspection activity
- Monthly Business trip

Requirements:
- University Degree or above
- Fluency in both oral and written Korean and English
- Strong communication skills & coordination abilities.
- Good team player and able to work in a fast-paced environment.
- Organizational and time management skills
- Proficiency with Windows, Word , Excel, PPT, etc
- At least 3 years customer service management experience, OTA Management and Project experience is preferred
- Good insight into customer needs, to communicate with customers and guide, able to think independently and deal with customer complaints
- Fluency in both oral and written English

  • Ctrip.com

  • Recruiter Type: Employer
  • Current Location: Shanghai China
  • About us
    About Ctrip
    Ctrip.com International Ltd. (NASDAQ:CTRP) founded in 1999 and it’s headquartered in Shanghai, China. Now Ctrip, with more than 30,000 employees worldwide, is
    - China’s leading travel services provider
    - Ranked No. 1 among China travel groups in 2015
    - Covering over 50% of the online travel service market share
    - The 2nd largest global online travel services company in terms of market value
    - China’s largest domestic travel services company
    In 2009, 2010 and 2014, Ctrip invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Ctrip start International Business from the end of 2013, and IBU’s average GMV YOY exceeded 100%, to the end of 2015, up to 400 million USD.
  • Address: Lingkong SOHO Building, No. 968 Jinzhong Road, Shanghai, China
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