Customer Service Representative Customer Service Representative
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Job ID: 1354899895
Date Updated:Jan 17, 2022
Recruiter: Spark Education Limited
  • Work City : Beijing
  • Salary Range : 10000 - 20000 CNY /Month
  • Work Experience :No Experience
  • Job Type :Full Time
Job Description: 

✧ Answering incoming calls, faxes and emails relating to the programs supported; 
✧Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area; 
✧Manages customer escalations and ensures that these are answered, tracked and escalated as required. 
✧ Escalates issues outside of service boundaries when a resolution is unable to be confirmed; 
✧ Provides call backs and or call downs to subscribers and partners as required; 
✧Provides a high level of professional and competent customer service and is able to communicate effectively with customers; 
✧Demonstrates a strong customer service orientation and takes responsibility to ensure customer are satisfied. 
✧ Be willing to following the working time assigned by immediate supervisor. 
 
Requirement: 

✧ Proficiency & Comprehension of local languages to be supported (English); 
✧ 6 months or above of full time call handling experience or relevant work experience; 
✧ Ability to "talk and type" (to be verified at interview stage); 
✧ Good verbal and written communication skills (to be verified via formal testing); 
✧Good analytical problem solving skills; linear and logical troubleshooting skills (to be determined during interview process); 
✧ Self-disciplined and perceptive; 
✧ Action and service oriented – can demonstrate initiative and a friendly, "can do" attitude.

Job highlights
Work visa Paid annual leave Medical & accidental insurance
Language
• English, Native
  • About us
    Spark Thinking, founded in December 2017, currently has logical thinking, Chinese literacy and other products, with more than 370,000 students, covering more than 80 countries and regions around the world. Spark thinking adopts small class live courses and live interactive AI classes. Through the inspirational guidance of teachers and a combination of animation, games, interesting teaching aids and other ways, knowledge, ability and thinking are interconnected and advanced layer by layer, so as to cultivate children's observation, thinking, logical thinking and independent solution in interactive practice.
    火花思维成立于2017年12月，目前有逻辑思维、中文素养等产品，学员超过37万名，遍布全球80多个国家和地区。火花思维采用小班直播课、真人互动AI课的方式，通过老师的启发引导和动画、游戏、趣味教具等多种方式立体结合，将知识、能力、思维三者相互连接、层层递进，在互动实践中培养孩子的观察思考、逻辑思维以及自主解决问题等核心基础能力，为以后的终身学习打下良好的基础。
  • Address: Chaoyang District, Beijing City View in map
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