Customer Service Executive (Ukrainian) Customer Service Executive (Ukrainian)
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Job ID: 1354791685
Date Updated:Sep 10, 2020
Recruiter: AXA Partners China
  • Work City : Shanghai
  • Salary Range : 6000 - 10000 CNY /Month
  • Work Experience :No Experience
  • Job Type :Full Time,Part Time
Job Purpose:
The Operation Executive(Customer Service Executive) need to work under company standards and service contract requirements, to delivery travel assistance, medical coordination & concierge service to our customers in fluent Ukrainian.

Role & Responsibilities:
• Answer incoming and handle outgoing calls from customers in Ukraine region in a prompt, warm and courteous manner in line with company standards.
• Be the first point of contact for customers, 3rd party providers and internal colleagues, take the role of coordinator in the course of service delivery.
• Work in the team environment to ensure each case properly handled.
• Work towards achieving on all objectives set for department and individual.
• Work on other projects assigned by supervisor.

Qualifications:
• Colleague degree or above
• Excellent command of Ukrainian and English (verbal and written), Chinese will be a plus
• Excellent PC and typing skills, especially in Microsoft word & excel
• Available to work align with Ukraine time zone
• Can handle multiple and urgent tasks
• Excellent communication skills
• Experiences in call center/customer services are advantage

Job highlights
Paid annual leave Medical & accidental insurance Mandarin lessons
Skills
Excel
Language
• English, Advanced
  • About us
    AXA, a global leader in insurance. AXA Partners is AXA’s global entity dedicated to co-building and distributing with partners simple, customer-centric and innovative solutions that combine insurance, assistance and other value-added services. As an integral part of the Group Innovation unit, AXA Partners also plays a key role in the deployment of disruptive solutions emerging from this innovation ecosystem. The combination of both missions positions AXA Partners today as a key pillar of AXA’s Payer-to-Partner strategy. With the support of operating units established in 39 countries, our more than 9,000 employees are at the service of our customers anywhere, anytime.
  • Address: Room 305A,Building 8,Vanke Centre, NO.988 Shenchang Road, Minhang District, Shanghai View in map
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