Customer Service Representative/QA Specialist Customer Service Representative/QA Specialist
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Job ID: 1354542416
Date Updated:May 18, 2017
Recruiter: Eyebuydirect
  • Work City : Shanghai
  • Salary Range : 5000 - 6000 CNY /Month
  • Work Experience :≥10 year(s)
  • Job Type :Full Time
Main Responsibilities:

1) Resolve customer's inquiries & complaints via email, chat, or social media
2) Assist with placement of orders, refunds, or exchanges
3) Inform customer of deals and promotions
4) Identify and assess customer’s needs to achieve satisfaction
5) Provide accurate, valid and complete information by using the right methods/tools
6) Attempt to persuade customer to reconsider cancellation
7) Prepare product or service reports by collecting and analyzing data
8) Contributes to team effort by accomplishing related results as needed
9) Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
10) Determine quality standards by reviewing email and chat transcripts to ensure that we are following company's policies
11) Develop, recommend and monitor corrective and preventive actions by preparing reports

Qualifications:

1) English Major or fluent in Oral or Written English
2) Excellent communication skills–comprehension, written English skills
3) Excellent problem solving and negotiation skills
4) Ability to work with little supervision and pressure
5) Exceptional Work Ethic and Student Mentality
6) Positive, Solution-Oriented Attitude
7) Tendency to Coach, Train, and Lead others
8) Experienced as Quality Assurance Specialist (optional)
9) Filipino is preferred

  • Eyebuydirect

  • Recruiter Type: Employer
  • Current Location: Shanghai China
  • About us
    About Us

    Founded in 2006, EyeBuyDirect, a subsidiary of Essilor-Luxottica, is a leader in the fast growing and competitive online prescription eyewear industry. We’re on a mission to become the world’s most loved online eyewear brand and a one-stop-shop for all your prescription eyewear needs!
    Our Culture

    Our vision is to make quality eye care accessible to everyone, improving our customers’ lives and thereby being the world’s most diverse ecosystem for optical consumers.

    Our core values are:
    Do More with Less
    Open, Diverse and Transparent
    Measure Improvement & Reward Achievement
    One team (we win and fail together)
    Think Big, Be Bold and Quick
    Career Opportunities

    At EyeBuyDirect, we’re all about making possibilities available to everyone - and that includes our employees! We’re able to offer a wide range of career paths, whether you aspire to move from one department to another or to take on more managerial responsibilities. Your hard work and ambition will be rewarded here.

    Our employees are our greatest strength, and we’re very committed to developing their skills at EyeBuyDirect through local development programs and professional training courses. We also encourage our talented team of multinational professionals to be creative and collaborative while bringing their unique experience to their work.

    It’s a fast-paced, entrepreneurial environment where teamwork, quick thinking and a “can-do” attitude make all the difference. Sound like a place for you? Then, come for the challenge and stay for the growth at EyeBuyDirect!
  • Address: Room 1121, #1 Linked Square, No.222 Hubin Road, Huangpu District, Shanghai View in map
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