Guest Relation Officer Guest Relation Officer
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Job ID: 1354529247
Date Updated:Aug 29, 2016
Recruiter: The Legend Hotel Fu Chun Jiang
  • Work City : Hangzhou
  • Salary Range :
  • Work Experience :≥1 year(s)
  • Job Type :Full Time
Under the general direction of the Front Office Manager and within the limits of established hotel and local policies and procedures, directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.

Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

Ensure guest consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

Greet VIP guests personally

Liaise with other departments and necessary outside contracts to ensure excellent service delivery

Maintains of efficient repeat guest history system

Promote Inter-Hotel sales and in-house facilities

Perform such functions as to include but not be limited to:

o VIP guest welcome/welcome back letters

o Attending to special requests by guests

Handle guest complaints and refer them as necessary, follows up on corrective action

Attend regular guest and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

Prepare requisitions for amenities on a timely basis

Participates in regular meetings for all Guest Relation’s and Front Office staff to facilitate communications and smooth operations

Is fully aware of the Credit policy

Has full knowledge of five star hotel standards

  • About us
    The Legend Hotel Fu Chun Jiang is a platinum 5-star luxury hotel invested by The Legend Club Macau. The Legend Club Macau is a multinational investment group mainly engaged in tourism, entertainment and hospitality, etc. The Legend Club also possesses outstanding landmarks like The Macau Landmark Hotel, Macau Fisherman’s Wharf and The Legendale Hotel Beijing.
    The Legend Hotel Fu Chun Jiang is located at the river–side of Fuchun River, Tonglu County, Hangzhou City, Zhejiang Province. Tonglu is famous for the beautiful scenery and cultural heritage and has been a well-know tourist spot since ancient times. The hotel is of 150 meters height, with more than 80,000 square meters, 40 floors and 2 basements, more than 300 luxurious guestrooms and amazing stylish suites. Moreover, we have a grand banquet hall with capacity of over 1,000 people, Chinese and western restaurants, conference and extensive meeting rooms, etc. We also provide entertainment facilities like the largest hotel swimming pool, SPA and KTV, etc. We would like to invite highly motivated individuals to join our team!
  • Address: 683 Yingchun Road(South),Tonglu,Hangzhou,Zhejiang Province,P.R.C. 311500 View in map
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