Key activities
• Responsible for investigation of post travel complaints from contact centre and keeping them fully updated within deadlines.
• Responsible for supporting clients/customers for on the road issues from various channels e.g.: Call / E-Mail. etc.
• Establishing the facts quickly and communicate effectively through written communication and verbal
• Negotiating for appropriate compensation / refunds / solutions.
• Proactively identify business risks and act promptly to minimize their impact by highlighting issues which are raised by complaints with relevant departments.
• Analysis of complaints and relocations statistics and reporting to team leader
• Travelling on business when and where required (including hotel inspection tours, attends and actively participates in team meetings and outside event.
• Be flexible and provide support to all members of the Global Support team as and when required.
• Participate in ad hoc projects as required by the business and general office admin duties.
• Monitor and develop own performances on regular basis, including pending case following up.
• Participate the meeting to review business, operations and performances with team leader.

Employee Benefits
• Leading Global Travel Company
• International & Multi Cultural Environment
• Career opportunities
• Learning & Development

• Social Insurance
• Business Medical Insurance
• Annual Health Check-up
• Visa application assistance

• Annual leave up to 15 days
• Guaranteed 13th month salary
• Holiday allowance
• Travel Benefits

Full Time: Monday - Friday, 9am - 6pm
Location: Gemdale Plaza,CBD Beijing area