需有一定中文基础，请附带一份中文简历
Job Responsibilities:
1. As the main contact for customer,to deal with any basic inquiries and requests about the products and services whenever before sales or after sales
2. Involving optimize and improve SOP and standard communicated wording
3. Record customer service related information,and do analysis to improve the service level,including but not limited:
a. Issues solving lead time
b. The accuracy of information provided
c. Customer satisfaction
4. Make sure all KPIs could meet the target, and continuously to maintain and improve
Job Requirements:
- Education: Bachelor
- Language: native English/Russian speaker
- Working experience: 1 year job-related work experience preferred, fresh graduates are also welcome
- Others:
a. strong communication skill
b. team work spirit
-Chinese level：can be use as a working language
需有一定中文基础，请附带一份中文简历
If you are interested in this job, please send your Chinese and English resume directly to us
It will be highly appreciated if you can share this great opportunity with your friends.
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- Recruiter Type:
Employer
- Current Location:
Shenzhen China
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About us
We are the largest online direct sales company in China in terms of transaction volume with a market share in China of 54.3% in the second quarter of 2014, according to iResearch, a third-party market research firm. We believe we provide consumers an enjoyable online retail experience. Through our content-rich and user-friendly website www.JD.com and mobile applications, we offer a wide selection of authentic products at competitive prices which are delivered in a speedy and reliable manner. We also offer convenient online and in-person payment options and comprehensive customer services. In order to have better control over fulfillment and to ensure customer satisfaction, we have built our own nationwide fulfillment infrastructure and last-mile delivery network, staffed by our own employees, which supports both our online direct sales and our online marketplace businesses. We have established strong relationships with our suppliers as we develop our online direct sales business. Leveraging our strengths, we launched our online marketplace business in 2010, which has allowed us to significantly expand our selection of products and services. Our business has grown rapidly. The number of products we offer through our online direct sales and marketplace has grown from approximately 1.5 million stock keeping units, or SKUs, as of December 31, 2011 to approximately 7.2 million SKUs as of December 31, 2012 to approximately 25.7 million as of December 31, 2013. We had 12.5 million, 29.3 million and 47.4 million active customer accounts and fulfilled approximately 65.9 million, 193.8 million and 323.3 million orders in 2011, 2012 and 2013, respectively. Timely and reliable fulfillment is critical to the success of an online retail business. We believe we have the largest fulfillment infrastructure of any e-commerce company in China. As of June 30, 2014, we operated 97 warehouses with an aggregate gross floor area of approximately 1.8 million square meters, and 1,808 delivery stations and 715 pickup stations. As of June 30, 2014, our self-operated delivery network covered 1,780 counties and districts, and our 211 program and next-day delivery program covered 111 and 622 counties and districts, respectively, across China. We had 62,061 full-time employees as of July 31, 2014. We are a technology-driven company and have invested heavily in developing our own highly scalable proprietary technology platform that supports our rapid growth and enables us to provide value
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- Address:
Shenzhen , Longguang Century Center, No. 21 Haixiu Road, Baoan District
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